We’ve added a new table to the timetoreply Overview Report called the “Customer Breakdown” table. Take a gander at it below.
Essentially, the Customer Breakdown table shows you how your teams have performed in relation to a specific customer group that you create. Customer groups can consist of multiple customer domains or email addresses.
The Customer Breakdown table works when you choose a customer group as the “When communicating with” field and then shows you how you have performed to that group.
To create a customer group, go to TOOLS > CUSTOMER GROUPS.
Once you have set up your customer group, try running a report for “Show stats for” MY COMPANY “When communicating with” YOUR NEW CUSTOMER GROUP and you will see your email volumes and average reply times to each specific customer email and/or customer domain in the group you created. You can also see how specific individuals, shared mailboxes, or teams are performing to YOUR NEW CUSTOMER GROUP.
You can add this new segment to your Overview Report by navigating to the bottom of the report page and clicking on “+Add Statistics Widget”, choose Customer Breakdown and it will appear in your report. Nifty huh?
If you’re looking for a tool that will help you understand how your sales or support and success teams are treating your most valuable customers, schedule a demo now and discover the future of elevated communication strategies!