Real-time email analytics reporting for O 365, G Suite, and MS Exchange
The timetoreply reports have always synced data in near real-time, but now that we’ve introduced webhook-based real-time ingestion.
That means that data for o365, G Suite, and MS Exchange is now 100% real-time, with data updating within a minute or two from when you send or receive an email.
We no longer ingest emails every 15 minutes; instead, we use webhooks to update the data in real-time. The new feature also means we’ll soon be phasing out the ‘last synced time’ in the dashboards.
What this means for the future
Webhook ingestion means we can finally offer real-time alerts rather than only offering scheduled reports. Real-time alerts will allow you to create rules that will fire off an alert in real-time to either the agent dealing with the email or a manager (whomever you like). This feature is set to drop by the end of November 2020. Exciting times are ahead!
If you want real-time alerts on slow email reply times for your sale, success, or support teams, schedule a demo now and discover the future of elevated communication strategies!
