Blog (2)

Customer Service SLAs: What They Are, Benefits, and Examples

Discover why you need to set SLAs for your customer service team and examples of SLAs you can implement to improve your customer relationships.

How to effectively manage email for remote work

Remote work has grown massively in popularity over the past few years as companies increasingly…

Leveraging data to improve email response times

In the search for better customer experiences, speed is key. As customer experience guru Jay Baer…

Tips for improving your first contact resolution rate

Today’s fast-paced world emphasizes speed and instant gratification. We want it all, and we want it…

Maximizing Email Productivity: Strategies, Tools, and Best Practices

Why is email productivity so important?

Customer service analytics guide for customer-facing teams

What is customer service analytics? Customer service analytics is the process of capturing and…

Timetoreply Optimizer

Introducing timetoreply Optimizer for improved email performance We’ve said it before, and we’ll…

Email etiquette for logistics | timely communication tips

Email etiquette for logistics professionals | timely communication tips In the logistics industry,…

The power of replying professionally to emails for logistics companies

Mastering the art of responding to customer service emails in the logistics sector When it comes to…

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