Blog | Athenkosi Tshiki (5)

Athenkosi Tshiki

Mastering remote customer service: best practices for managing remote teams

Best practices for managing remote teams With companies all over the world being plunged into the world of remote work, there’s no better time to brush up on your knowledge of how to manage a remote team.

Shared mailbox best practices | timetoreply

Shared mailbox best practices (for improved sales and customer support performance) A recent…

Email Analytics (What is it, and best practices to improve performance)

Email Analytics (What Is It, And What Are The Best Email Analytics Tools Out There?) The global…

Mastering Outlook email analytics | timetoreply

Mastering Outlook email analytics | timetoreply With roughly 1.35 million companies in the US alone…

Best Customer Service Email Management Software for 2024 | timetoreply

Best Customer Service Email Management Software for 2024 Many businesses rely on a shared mailbox…

Lead Response Time (What Is It, How Can It Help You, And Best Practices)

Lead response time (what is it, how can it help you, and best practices) Speed and efficiency are…

6 Essential Customer Service Metrics for Satisfaction and Loyalty

Essential customer service metrics to track Delivering exceptional customer service is vital for…

Mastering email etiquette: pro tips | timetoreply

Email etiquette: a guide to writing professional emails Email plays a significant role in the…

The Best Email Management Software in 2023 | timetoreply

The Best Email Management Software in 2023 Do you ever feel like you’re being controlled by your…

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