Email etiquette: what do you need to be doing?
Discover actionable steps to improve your email response time etiquette with customers and sales…
Why support tickets aren’t the best way to handle customer queries
Discover why support tickets are ineffective for many growing businesses, and our strategies to…
Tips for managing shared mailboxes for customer support teams
Shared mailboxes streamline work The first step that most firms take when developing a customer…
[Infographic] Digital communication in the Healthcare Industry
Digital communication in the healthcare industry (the future of healthcare is digital) Source:…
timetoreply and ActiveCampaign partner to bring together email automation and real-time analytics
timetoreply’s email analytics enable customer-facing and sales teams to orchestrate better, faster…
FrontApp vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)
For most businesses, email is a fundamental communication tool enabling internal teams to…
Using email automation and segmentation for customer engagement
Think of how Michelle compliments Barack (I mean the Obamas). Now, something to tingle your taste…
Announcing the timetoreply-Zapier Integration
It’s upgrade time! We’re excited to tell the world that the timetoreply-Zapier integration is now…
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