Blog (11)

How to utilise email response time to rebuild in the travel industry post-pandemic

The travel and tourism industry is huge. Massive! Its contribution to the global GDP in 2020 was approximately 4,671 billion US dollars. Hotels, transport, attractions, and tourism companies all contribute to this statistic. Multiple travel…

[Infographic] 10 common questions from companies considering google analytics 360

Source: InfoTrust

Email etiquette: what do you need to be doing?

Discover actionable steps to improve your email response time etiquette with customers and sales…

Why support tickets aren’t the best way to handle customer queries

Discover why support tickets are ineffective for many growing businesses, and our strategies to…

Tips for managing shared mailboxes for customer support teams

Shared mailboxes streamline work The first step that most firms take when developing a customer…

[Infographic] Digital communication in the Healthcare Industry

Digital communication in the healthcare industry (the future of healthcare is digital) Source:…

timetoreply and ActiveCampaign partner to bring together email automation and real-time analytics

timetoreply’s email analytics enable customer-facing and sales teams to orchestrate better, faster…

FrontApp vs Zendesk vs Freshdesk: which one is better? (And what’s the alternative?)

For most businesses, email is a fundamental communication tool enabling internal teams to…

Using email automation and segmentation for customer engagement

Think of how Michelle compliments Barack (I mean the Obamas). Now, something to tingle your taste…

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